Digital kits
For Base Drill and Family Pack purchases, email hello@familyvoicelock.com within 7 days if the file is inaccessible, incomplete, or not what the checkout page described.
Refunds and support
Simple support, no drama.
If something is wrong with your order, email us and we will make a reasonable fix.
Custom work
Concierge and sponsor orders include custom preparation. If work has not started, we can usually refund or change the order. If work has started, we may offer a partial refund, correction, or credit depending on the situation.
Educational limits
Family Voice Lock is an educational safety-planning kit. It does not guarantee scam prevention and is not legal, financial, or cybersecurity advice.
Contact
For order help, email hello@familyvoicelock.com with your name, order email, and the package you purchased.